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IDProjectCategoryView StatusDate SubmittedLast Update
0001545Elastix distroReportspublic2013-05-06 04:532013-06-21 14:45
Reporterjohnalam 
Assigned Toa_villacis 
PrioritynormalSeveritymajorReproducibilityalways
StatusfeedbackResolutionopen 
PlatformOSOS Version
Product Version2.4.0-rc2 
Target VersionFixed in Version 
Summary0001545: Summary by ext or user is not working
DescriptionHi Support,

I have elastix connected to 2 xorcom channel bank system. One is 24 FXO ports channel and the other is 24 FXS ports channel back. All extension configured in Elastix are FXS extensions.

Problem

The system has been running for a month. We see reports from the CDR report. However we do not see an information coming up on the Summary by ext report.

How can we fix this ?
TagsNo tags attached.
Attached Filespdf file icon Extension number 280.pdf [^] (213,252 bytes) 2013-05-06 04:53

- Relationships
related to 0001322feedbacka_villacis cdr not always capturing dst source resulting in call time not being recorded in summary reports 
related to 0000707resolveda_villacis In tab "Summary by Extension" don't include devices ZAP 
related to 0000567feedbacka_villacis Summary by Extension does not work for Analog Extension (FXS/DAHDI Device) 
related to 0001607resolveda_villacis Upgraded to elastix-reports 2.4-4 Summary hangs 

-  Notes
(0006271)
a_villacis (developer)
2013-05-06 10:25

Does the information appear if you remove the "280" filter and rerun the report?

Does the extension 280 still exist now?
(0006276)
eabad (manager)
2013-05-06 13:31
edited on: 2013-05-06 13:33

With or without filtering by extension (Reports>Summary), the calls made with Dahdi extensions (FXS) (neither incoming nor outgoing) are being reflected in the report table (both values remain in 0, even though for the same date range but in "Reports>CDR Report" the calls DO are shown).

One thing worth mentioning is that in the 2nd screenshot of the attached PDF ("Extension number 280.pdf") the table report is completely empty but in our tests this is not the case (the table report contains the line of the extension being filtered but the values of the "# Incoming Calls" and "# Outgoing Calls" columns remain in 0 as mentioned above).

(0006279)
johnalam (reporter)
2013-05-07 00:18

Yes a_villacis,

Extension 280 does exist. If I dont specify any extension or user, no reports will be generated on the display.

Eabad,

I tried a new elastix on the another with any FXS or FXO intervention, the summary report works for SIP extension. Why it is not working for FXS extension ?

Not working - Although the summary report is displayed, there are no records on the report.
(0006281)
a_villacis (developer)
2013-05-07 09:14

The report is not working for DAHDI extensions because the SQL query for the report incorrectly relies on just the source/destination channel to check whether the CDR indeed references the extension. For SIP extensions, the channel is in the format SIP/9999-xxxxxxxxxxxxx and the assumption works. For DAHDI channels the channel is in the format DAHDI/1-1, and the assumption breaks. This is a bug in the report and we are working to fix it.
(0006292)
logdog (reporter)
2013-05-07 12:47

http://bugs.elastix.org/view.php?id=707 [^]
(0006293)
a_villacis (developer)
2013-05-07 15:06

Fixed in SVN commit #4907 (still not released).
(0006440)
a_villacis (developer)
2013-06-21 14:45

A fix was included in elastix-reports-2.4.0-4. Please update to this version and report whether the issue persists.

- Issue History
Date Modified Username Field Change
2013-05-06 04:53 johnalam New Issue
2013-05-06 04:53 johnalam Status new => assigned
2013-05-06 04:53 johnalam Assigned To => labarca
2013-05-06 04:53 johnalam File Added: Extension number 280.pdf
2013-05-06 10:25 a_villacis Note Added: 0006271
2013-05-06 10:25 a_villacis Status assigned => feedback
2013-05-06 13:17 eabad Status feedback => confirmed
2013-05-06 13:31 eabad Note Added: 0006276
2013-05-06 13:33 eabad Note Edited: 0006276
2013-05-06 15:03 a_villacis Status confirmed => assigned
2013-05-06 15:03 a_villacis Assigned To labarca => a_villacis
2013-05-07 00:18 johnalam Note Added: 0006279
2013-05-07 09:14 a_villacis Note Added: 0006281
2013-05-07 09:14 a_villacis Status assigned => confirmed
2013-05-07 09:38 a_villacis Relationship added related to 0001322
2013-05-07 12:47 logdog Note Added: 0006292
2013-05-07 14:34 a_villacis Relationship added related to 0000707
2013-05-07 14:35 a_villacis Relationship added related to 0000567
2013-05-07 15:06 a_villacis Note Added: 0006293
2013-06-21 14:45 a_villacis Note Added: 0006440
2013-06-21 14:45 a_villacis Status confirmed => feedback
2013-06-26 09:57 a_villacis Relationship added related to 0001607


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